Terms and Conditions of Sale

Preamble

These General Terms and Conditions of Sale (GTCS) govern all contractual relations between
KADENZ SAS, a simplified joint-stock company with a capital of €1,000, whose registered office is located at 3B rue de la Porte Dauphine, 92370
Chaville, registered with the Nanterre Trade and Companies Register under number 999 239 189, VAT number FR91999239189,
hereinafter referred to as "KADENZ", and any natural or legal person making a purchase on the website www.kadenz.fr,
hereinafter referred to as "the Client".
The Client must read the GTCS before placing any order. KADENZ reserves the right to
modify these GTCS at any time. In the event of modification, the GTCS in force on the day the order is placed will apply to
each order.
The Client acknowledges having read all of these GTCS and expressly declares to accept them
by clicking on the "I accept the general terms and conditions of sale" button when validating their
order.

Article 1 — Products
The products offered for sale are technical cycling clothing manufactured in Europe. The
essential characteristics of the products are presented on each product sheet. Photographs are
non-contractual and may show slight color variations depending on screens and display settings.

Article 2 — Prices
Prices are indicated in euros, all taxes included (TTC). KADENZ reserves the right to modify its
prices at any time. The applicable price is the one displayed at the time of order validation. Shipping
costs are indicated separately and summarized before the final validation of the order.

Article 3 — Order and Acceptance
The order is considered final after payment confirmation and sending of a confirmation email to the Client.
KADENZ reserves the right to cancel or refuse any order in the event of:
stockout, payment issue, incorrect or incomplete delivery address, abnormal order
with regard to the GTCS. The Client will be informed by email as soon as possible and fully refunded
if payment had been collected.

Article 4 — Payment
Payment is made online by credit card (Visa, Mastercard, Carte Bancaire) via Shopify Payments,
or in 3 interest-free installments via Alma. Payment is fully secure. The Client's banking data are
not stored by KADENZ. KADENZ cannot be held responsible for any difficulty or incident related
to online payment services.

Article 5 — Delivery
Delivery terms and rates are detailed on the Delivery & Returns page of the website. The indicated
deadlines are indicative and provided for information purposes. KADENZ cannot be held responsible
for delays attributable to carriers or any external event. In the event of a damaged or
missing package, the Client must make reservations with the carrier within the legal deadlines.

Article 6 — Right of Withdrawal
In accordance with Article L.221-18 of the Consumer Code, non-professional Clients have a
period of fourteen (14) days from receipt of their order to exercise their right of
withdrawal, without having to give reasons for their decision.
To exercise this right, the Client must notify KADENZ of their decision by email at contact@kadenz.fr. The Client
then has 14 days to return the product(s) concerned.
Return Conditions:
• Items must be returned in their original condition — unworn, unwashed, undamaged
• The original packaging must be intact with its labels
• Any item worn, damaged, soiled, or altered will be refused and returned to the sender
Return shipping costs are the responsibility of the Client. Reimbursement will be made within a maximum of 14 days
after receipt and inspection of the returned item(s), via the payment method used during the
order.
However, these costs are fully covered by KADENZ in the following situations:
The product has a defect or requires after-sales service and has never
been worn. (Please send us photos to facilitate the analysis).
An order preparation error is attributable to our teams.

Article 7 — Legal Guarantees
All products benefit from the legal guarantee of conformity (Articles L.217-4 et seq. of the Consumer
Code) and the legal guarantee against hidden defects (Articles 1641 et seq. of the Civil Code). In
case of a defective product, the Client is invited to contact KADENZ at contact@kadenz.fr as soon as possible.
KADENZ will assess whether the product has a manufacturing defect and will propose, depending on the case, a
replacement or a refund.

Article 8 — Liability
KADENZ cannot be held responsible for the non-performance of the contract in case of unforeseeable stockout,
force majeure, disruption or total or partial strike of carriers. The
liability of KADENZ is in any event limited to the amount of the order concerned.

Article 9 — Personal Data
Personal data collected during the order (name, address, email, phone) are used
only for the processing, delivery, and tracking of the order, as well as for sending the newsletter
if the Client has consented. They are not transmitted to third parties for commercial purposes. In accordance with
the GDPR (EU Regulation 2016/679), the Client has a right of access, rectification, deletion, and
opposition regarding their personal data. To exercise these rights: contact@kadenz.fr.

Article 10 — Mediation
In case of dispute, the Client is invited to first contact KADENZ Customer Service at
contact@kadenz.fr in order to seek an amicable solution. Failing an amicable resolution, and
in accordance with Article L.612-1 of the Consumer Code, the consumer Client may resort
free of charge to a consumer mediator within one year from their written complaint.
KADENZ adheres to the SAS Médiation Solution mediation service.

Article 11 — Applicable Law and Jurisdiction
These GTCS are subject to French law. In case of dispute not resolved amicably or by
mediation, the competent courts will be those of the jurisdiction of the registered office of KADENZ SAS.